FAQ

Disclaimer | ❗

Every crystal is unique, and no two pieces are the same.

Crystals that are natural may come with natural imperfections such as nicks and pockets, and they will also vary in size. These features may otherwise give them their unique characteristics and should not be considered flaws.

Some crystals in their different forms such as tumble, freeform, tower, sphere, etc. may not be flashy and/or will have different characteristics such as colour, texture, pattern, etc. as they are all natural.

Please only purchase if you are comfortable with the terms stated.

The colour in images may vary due to the photographic lighting sources and/or difference in monitor/device display settings.

Our products are offered as inspiration for decorations and reference. These properties are in no way meant to replace diagnosis or treatment by a qualified physician or therapist. For medical advice, it is imperative that you seek a medical professional.

Processing time | 🕒

Processing time is the time we need to prepare your order!

Please allow 3-10 business days for processing.

Processing times are subject to change. We will do our best to complete all orders in a timely manner 😊

Shipping Policy | 🛫

Local shipping is priced at a flat rate of $5.
Enjoy FREE local shipping for orders above $100.

Delivery takes around 1-3 business days after parcel has been picked up by courier.

We currently do not offer overseas shipping. (stay tuned)

Please ensure that your shipping address is accurately entered when providing payment. We are unable to alter your shipping address once you have paid.

We will not be liable if your packages are delayed, lost, damaged or stolen. We have no control over what happens during the shipping process and regret that we are unable to help with these issues.

Exchange / Returns / Cancellations | 🚫

All crystals, jewellery, and accessories are final sale and are non-refundable. No returns, refunds, or exchanges are offered.

Please note that crystals are natural formations and will vary in colour, size, shape, and weight. Slight imperfections are a normal occurrence and are not grounds for a refund. Please purchase only if you are comfortable.

No cancellations upon submitting orders.

Can you pack my order on TikTok? | 🎵

Yes, we would love to!

Simply leave a remark on your order along with your TikTok handle so that we can tag you.

Otherwise, we will film all packing orders whenever possible and post them on TikTok.

I have made multiple orders. Can you ship them all together? | 📦

Yes, only if each order has been made within short intervals before prior orders have been shipped out.

We can combined your orders into one package and will only charge shipping once, and refund the balance.

You can also enjoy free shipping if your total amount exceeds $100! 😄